F.A.Q

GENERAL INFORMATION ABOUT SHOPPING WITH MINIKUBO

How can I place an order with Minikubo?
To buy any product you need to create a customer account, filling in your contact details.  This will save you time at checkout with future purchases. After adding your item to the shopping cart you will be able to review it before purchase is complete.
How will I know if my order is being processed?
After purchasing any item with Minikubo, you will automatically receive an email confirming your order. When your order has been dispatched another email will be sent to you.
How can I contact Minikubo in regards to my order?
You can contact Minikubo with any enquiry at info@minikubo.com +39 187 182 6490 +39  392 629 6679 Via Falcinello 32, Sarzana, La Spezia,
Italy
What are Minikubo’s pricing regulations?
All prices are displayed in Euros including VAT. Minikubo offers a flat fee for Standard Shipping. Customs costs are not included in the price. Minikubo reserves the right to modify these prices at any time.
What payment methods do you accept?
Minikubo currently accepts Paypal. If you don't have a Paypal account you can still purchase as a guest.
How safe is it to buy at Minikubo’s website?
Minikubo uses secure SSL certificate preventing unauthorised third parties from gaining access to your information. Once payment has been orderly received we will dispatch your order within 2-3 working days. Please note the preparations of deliveries takes place only during working days (Mon-Fri) although you are able to purchase any item with Minikubo any day of the week.
Shipping
All items are shipped from Italy, using the National Italian Post Poste Italiane Minikubo offers Worldwide Flat Shipping EUROPE €4.00 REST OF WORLD €7.00 Delivery times vary between 5-10 working days within Europe 15-21 working days to the Rest of the World Should you require express shipping with a tracking number please contact us to provide you with information on pricing for your delivery. Customs costs are not included in the price. Minikubo reserves the right to modify these prices at any time.
Returns
After your return has been approved we will reimburse you within 7 working days. If for any reason you are not happy with your purchase, you may return the items within 14 days of receipt for a refund. Please email us at info@minikubo.com and fill in the Return Form here. The items must be returned unused, and in its original condition. All return shipping costs are payable by the customer and we advise using a tracking number on all return shipping.
Exchanges
For your item to be exchanged it has to reach Minikubo in perfect condition. We reserve the right to refuse any exchange if the item delivered to us suffers any damage, has been used, or is not in its original packaging.
You are advised to return the item using a shipping system with a tracking number, as we are not responsible if the item is damaged or lost. Please note that you are responsible for all shipping and custom costs.

Have any other questions?

If you have a question which is not answered in our F.A.Q. please send us an email and we will shortly get back to you!